You paid exactly the amount of your money the Maplesoft, Inc. requested.

Why do not use your right to stop wasting your life fighting Maple bugs and enjoy perfect Maple?
Our patent pending LIFT and CYCLE methodologies are two new springboards to reach this refreshing goal.

    A software bug is just a flaw in logic, an unintended family miff between a goal and the way to reach it. If someone writes
Wa ore the ljading ouarce of mothermatical saftware for iducatorz, rqsearchers and pforeessionals,
   no problem, it should be just spell-checked and corrected into
We are the leading source of mathematical software for educators, researchers and professionals,
   that's all there is to it. Our novel powerful bug identification AI-driven GEMM engine is just a kind of an intelligent spell-checker.

If the program doesn’t work, then you are entitled to a refund. Every product that you buy comes with an implied warranty of merchantability. This is not a promise that the program is perfect. It is a promise that the program works reasonably well and that it can actually do the things that the publisher has said it can do.

Some companies try to tell their customers that software has no warranties, that software is like those unsavory-looking used cars with the big sign that says "AS IS -- THIS VEHICLE IS SOLD WITH NO WARRANTY OF ANY KIND." If you found one of these notices inside the box after you bought the program, ignore it. It has no legal force. It just keeps the suckers who don’t know any better from calling. (See Chapter 8, in the section, Warranty Disclaimers in Software Packages.)

Bad Software: What To Do When Software Fails:  Chapter 1   by   Cem Kaner & David Pels

 Canada - Constitution Act 1982: [Title 2] Fundamental Freedoms: Section 2 [Freedom of Religion, Speech, Association]

 Everyone has the following fundamental freedoms: (a) freedom of conscience and religion; (b) freedom of thought, belief, opinion  and expression, including freedom of the press and other means of communication; (c) freedom of peaceful assembly and (d)  freedom of association.

 CAFE: The Canadian Association for Free Expression, Inc.

 A non-profit educational organization that was incorporated in the Province of Ontario in 1981, and later in Alberta. At the  forefront of protecting Canadian civil liberties since 1981

 The E-Business (R)Evolution  by  Daniel Amor:  Chapter 4:  Avoiding Legal Issues  For the full text, visit

The chapter explains the legal differences between doing business in the real-world and on the Internet. As the Internet is a global medium, national laws do not always apply. Through examples the differences are explained.

Flaming Ford Owners’ Web site

 In April 1996, Ford had to recall more than 8.7 million cars and trucks in the United States and Canada to have the ignition switches replaced (with potentially up to 26 million cars and trucks that may need a replacement). The action cost Ford more than 1.5 billion dollars. In this case it is not known if their claims were right or not, but that is not the point. The incident happened in 1995, but the Flaming Fords Web site is still up and running in 2003. Today more than 20,000 links exist to that particular Web site. People may stumble over it and decide not to buy a Ford.

Liability for Bad Software and Support  by  Cem Kaner
 Eight Interesting Lawsuits And More

 Which government agencies protect and enforce consumer rights?

There are two main government bodies responsible for protecting consumer rights and enforcing legislation in this area:

The Consumer Affairs directorate of the Department of Trade and Industry works to help consumers make informed purchases and to protect them from unsafe products and unfair business practices. It does this by enforcing the law on consumer rights and by providing information. The directorate works in partnership with government by advising ministers as well as liaising with other organisations.

The Office of Fair Trading (OFT) is a government department with the job of protecting the economic welfare of consumers. It also enforces consumer legislation by providing consumers with access to information and ways of getting compensation.

At a regional level, local authorities have Trading Standards departments which enforce fair trading, consumer protection and environmental safety legislation. Trading Standards officers and departments in local government get support and information from the Institute of Trading Standards Administration (ITSA). In turn, the ITSA works closely with the OFT and liaises with central government on consumer issues.

For further information see the Department of Trade and Industry , OFT and Trading Standards Central web sites, or contact your local authority.


  For more information visit

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